Frequently Asked Questions
Book from StayNest
I want to book from StayNest. How does it work?
Before you book your accommodations, we recommend that you check on the property amenities, features and all other details of the property thoroughly in the property page. This will ensure that all details of your accommodations and any questions you may have are clarified before you make the booking. Once everything is clarified, you can make a booking request on the website. The host will accept or decline your booking within 24 hours. Upon confirmation of your booking on the site, you will be charged in full either by online banking (Maybank2u, RHB now, CIMB clicks and etc), credit card or PayPal account. In order to protect both parties, we will also be holding onto the payment until after you check in. This is to ensure that you are protected in a common online transaction. Also, following the StayNest terms of services, all contact information such as phone numbers or email addresses will be exchanged upon confirmation of booking, so that you can discuss details of your trip (including security deposits,key exchange, and etc) This is for the privacy of both parties and to avoid scams..
If I can't email or contact host directly, how do I ask the host a question?
Once your booking is confirmed, all contact information (address, phone number, email address) will be shared. You can contact the host after booking is confirmed and paid.